I must say a massive thank you to both ladies who assisted me on my visit!! I could not of asked for better customer service, also personalitys. The ladies were a brilliant duo, and my bridal party and I did nothing but giggle. This shop isn’t as big as some others and this just shows it doesnt have to be as I found my perfect dress! I absolutely love my dress but to be honest another reason I brought it was because of how I was treated, soo down to earth! Please don’t think twice about booking a viewing here… Its a MUST!!
Sharon is such a down to earth, lovely lady and made me feel really comfortable and special throughout my appointment. She was so friendly and welcoming. My mum, my Nan and I had such a enjoyable experience, just how it should be when finding your dream dress. She advised me to try on some different styles, one of which I never thought would suit me, and as soon as I had this dress on, I knew it was the one! My mum also bought her wedding dress from Gillian Roberts 25 years ago, which shows what an amazing bridal shop this is! Looking forward to going back for my fittings. Thank you so much x
I had a great experience at this bridal shop. Both Emma and Laura were so friendly and helpful, and I felt totally at ease and looked after. The shop has a beautiful selection of dresses from great designers. I highly recommend this shop for anyone looking for their wedding dress. Absolutely fantastic service…thank you, ladies! X
The service I received from Gillian Roberts, Sharon in particular, was over the top outstanding from the minute I walked in the door until I picked up my dress 7 months later. I went to the shop to choose my dress on my own (my family lives in the USA) and I felt like Sharon was my second mom! Never pushy, friendly & helpful all the way. Everyone raved about my dress at the wedding too, it was a masterpiece. I cannot recommend enough!!!
Rebecca Liggero Fontana
Hazel and her team are great! I was still carrying my baby weight so I was a little conscious but they made me feel so comfortable. They had a large array of dresses, veils and accessories so I could see everything together. I really felt like I had my ‘Say yes to the dress’ experience.
I can honestly say Emma & Sharon made my wedding shop Journey so lovely. I have never been made to feel as welcome in any other shop. We laughed so much, I felt relaxed and at ease. I highly recommend
A massive thank you to the staff at Gillian Roberts for the help in finding my dream wedding dress. From the moment i walked into your store i could tell that it was run by really down-to-earth people, where i had experienced a lot of pretentiousness in other bridal stores. Gillian Roberts is the complete opposite of that, they made me feel so comfortable and were really complimentary, without being pushy or salesy. They allow you to take photos of each dress, again something other shops do not allow! It was such a refreshing experience. When i decided on my dress, they said i could pay off the dress in installments, interest free, which is something which is just unheard of at other stores. I think they’re service is amazing and i cannot recommend them enough
Kirsty and Matthew
The staff in store continue to be friendly and helpful. They were very accommodating and helpful. They had the perfect dress and veil and have been flexible in allowing me to try it at different points in time. Sharon and Hazel have been lovely.
Beautiful bridal shop with individual appointments so you have the shop to yourselves. Lovely, helpful staff who make the experience relaxing and fun. Absolutely no pressure placed on you to buy a dress and they’re very happy for photos to be taken which really helps when trying to make a decision between all the beautiful dresses!! Highly recommend :-) thank you!!
Absolutely amazing service from Emma, she was very patient and listened to everything I said, seemed to know what I wanted more than I did! Very relaxed environment in a lovely shop with a brilliant selection of dresses. Would definitely recommend.
I visited Gillian Roberts Bridal in August, with family who came down from Edinburgh for the occasion – and we had a fantastic experience, due both to the dresses (beautifully kept) and the staff. We were welcomed by Sharon who was friendly and easy from the get-go, getting everyone seated and involved in the process. She was patient, warm and helpful as I tried on dresses, and made the entire visit very special. Thank you for your time and help, it’s really appreciated.
Lovely shop with a wide selection of dresses. Emma was extremely helpful, patient and listened to what I was looking for which was very refreshing to see, given my experience in other shops of pushy staff! Would highly recommend!
I experienced a warm welcome! The ladies here serve with diligence. I loved the shop ?
My bridal dress shopping experience at Gillian Roberts was truly exceptional. I had two appointments and both times Laura and Emma helped us – they were instrumental in helping me choose my dress (which I purchased today!). They made me feel so comfortable from the minute we walked into the store and the whole experience was just fantastic. They gave really good guidance and advice and were so patient with my mum, sister and I. So so pleased with my gown, I absolutely adore it and am so grateful to have had such wonderful assistance from Emma and Laura – thank you!
Katie & James
Loved my experience at Gillian Roberts. Emma was amazing, so friendly and experienced without being pushy at all. The shop is bright and a lovely environment, made even better by the team there. They have a great range of dresses too. I would definitely recommend.
Emma made my sister’s first wedding dress shopping experience extremely easy, pleasurable and enjoyable which led on to the purchase of a beautiful gown. My sister was initially nervous as wasn’t sure what to expect, and wasn’t sure of what she wanted, yet Emma’s guidance and support, and her calm and cheery nature instantly put her at ease and enabled her to get to the heart of what she really wanted. The experience was also extremely enjoyable and fun for my mum and I.
I was a little anxious about my first bridal appointment, particularly worried about whether I would fit into any of the gowns, but I needn’t have been – the team at Gillian Roberts were wonderful and put my mind at ease from the moment I walked through the door. My consultant, Laura, talked me through the trying process, and then allowed me, my mum, and sister to browse the rails and pull dresses that we liked the look of. There was a good selection of sizes throughout, and a full rail of size 18+ in various styles. Laura then helped me to whittle down the shape and style I liked until a clear winner became apparent. There was absolutely no pressure to make a decision there and then, so once I’ve digested my thoughts, I’ll be making a return appointment to try the dress on again! Thank you for making the experience so lovely!
I visited GR yesterday and met with Sharon. I want to communicate just how special Sharon made me feel. The natural lovely, friendly and warm nature of Sharon made my visit so amazing. I quickly trusted Sharon’s judgment (normally take a long time for me to trust an opinion!) as a result I tried on a wide range of dresses, and one in particular I would never of picked out and may well be the very dress I buy. The environment is cozy, relaxed and unpretentious. Brides, I am not one to bother with reviews however Sharon @ GR really deserves the mention. Brides visit GR
I visited the Gillian Roberts studio recently and tried on some lovely wedding dresses in the sample sale. The service my mother in-law and I received from Sharon was exceptional! Sharon was very attentive and made us feel very at ease. It was also lovely to be seen by someone who is very warm, chatty and polite. I would recommend Gillian Roberts bridal to all brides who are looking for something unique in an intimate setting.
Sharon was amazing from the moment I called up to ordering the dress. I had found my dress before but ordered it with Sharon as she went to the effort to speak with the designer and advise me about alterations etc. Plus, Sharon was able to order the dress in for less than the shop where I had originally tried it on. Cannot recommend Sharon enough, even if you have to travel a little to get there- it is worth it. The dresses are absolutely gorgeous and Sharon is honest and not at all pushy, which made the experience more enjoyable and easier
Gillian Roberts bridal have been a complete joy. I was a nervous bride-to-be trying on dresses for the first time and they made me feel utterly at ease. Gorgeous range of dresses and delightful staff. The level of personal service and support is so wonderful. Thanks!
This store and their staff deserve far more than 5 stars! Sharon and Emma are absolutely lovely ladies and made me feel comfortable the moment I walked in. I have been to several other bridal shops and none of them even slightly compare to here. I have never had any self confidence but these ladies helped me to feel positive about my body and recommended dresses that made me look and feel beautiful. If you are looking for a wedding dress this is the shop to visit without any shadow of doubt. I chose this shop because of it’s good reviews and hope my review will help others do the same. I will definitely be back once everything from today has sunk in. Thank you so much!
Emma was so helpful and accommodating, even opening up just for me on a bank holiday and giving me as much time as I needed to look for a dress. Thank you!
I today said yes to the dress after going back to Gillian Roberts. Sharon, Emma and Laura were all there and so friendly, funny and attentive for my first visit. They knew the style that suited me and made my visit such an enjoyable one. It was like shopping with friends. The knowledge and opinions from them all was top notch. Sharon was unfortunately not there when i said yes but Emma and Laura were so lovely and made my second visit just as enjoyable. As soon as i had the dress on i just knew…the experience as a whole was one to remember and i thank you girls for giving me these memories! Your an asset to the shop. 1000% would recommend this shop to any bride to be ?❤?
This is such a wonderful shop. The ladies in there are so lovely and warm, the shop is beautiful and has loads of amazing dresses. You are free to have a wander and look around all whilst having chats with the ladies. They shared their opinions (which i really appreciated) but were so kind and patient. Honestly there was not a single thing I disliked about it when I visited, and having since visited a truly awful Bridal shop I cannot express enough how wonderful this place is. Will 100 million percent buy my dress here & recommend it to every bride.
Came here with my sister for her wedding dress. The staff are so so amazing! They don’t add any pressure, have the most incredible amount of stock- seriously there’s so many stunning dresses and every different style imaginable. The experience has been brilliant for her and I’m so happy she’s enjoyed it.
Hazel and her team were so helpful in helping me to find my perfect dress. I sent numerous emails all of which were answered promptly and professionally. They even made direct inquiries to obtain colour swatches for me even though I had not yet purchased a dress, as well as contacting their seamstress in relation to some dresses that I was interested in but wanted to make changes to. In the end I found my dress elsewhere from a range not stocked at Gillian Roberts. However I would still recommend that you visit GR. They are very friendly with no pressure to purchase like some shops. They seem genuinely interested in making sure that you find the right dress and that you are completely happy.
Wonderful friendly service and Sharon is great! I bought my dress from Gillian Roberts earlier this year; the staff are all so helpful I never felt rushed but always felt as though they wanted me to look and feel the best on my special day! Sharon is an absolute asset she’s personable and is so honest; she’s gives the kind of advice and suggestions a mother would give so I trusted her every word! You hopefully only get married once but if I was doing it again I would head straight back to Gillian Roberts.
Having had not the best experience elsewhere I was very impressed with Gillian Roberts. Emma was attentive, made me feel relaxed and also picked dresses I wouldn’t normally go for. Beautiful dresses, excellent service and you have the shop to yourself. Highly recommended.
?? Absolutely loved this shop! the ladies working there are amazing, so friendly and helpful, nothing is too much for them, they really make you feel welcome and there was no pressure to buy, was a really lovely experience. The dresses they have are all gorgeous! Would reccomend this shop 110% xxxxx
At Gillian Roberts, we know what an important part of your perfect day your wedding dress is. For this reason we pride ourselves on providing you with an exceptional experience to start your wedding journey off.
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